Frequently Asked Questions
Welcome to Aviel Cargo’s FAQ hub, where we answer your most pressing questions and guide you through the complexities of freight forwarding. Let’s navigate the logistics landscape together, ensuring you can focus on what matters most: growing your business.
Detailed Shipment Tracking
Q: How can I track my shipment in detail?
A: Aviel Cargo’s advanced tracking system allows for precise tracking of shipments. When you enter your unique tracking number in our Customer Portal, you’ll receive detailed updates, including the shipment’s current location, transport milestones, and estimated time of arrival (ETA). This tool is designed to provide transparency and peace of mind, ensuring that you’re always informed about your shipment’s progress.
Comprehensive Freight Services
Q: What freight services does Aviel Cargo offer?
A: Our freight services are tailored to meet diverse logistics needs. We offer air freight for time-sensitive deliveries, sea freight for cost-effective bulk shipments, and land transportation for local deliveries and haulage. Specialized freight services include temperature-controlled shipments for perishables, hazardous material transport complying with safety regulations, and oversized cargo handling with custom logistics planning. Our value-added services extend to secure warehousing, inventory management, and efficient supply chain solutions, catering to a variety of industrial sectors.
Custom Shipping Quotes
Q: How can I get a custom shipping quote?
A: Obtaining a shipping quote from Aviel Cargo is a streamlined process. Our online form gathers detailed information about your shipment, such as type, weight, dimensions, origin, destination, and any specific handling requirements like refrigeration or fragile care. Our team, equipped with industry expertise, analyzes this information to provide you with a competitive and comprehensive quote, ensuring that all your shipping needs are met efficiently and cost-effectively.
Expertise in Customs Clearance
Q: Can Aviel Cargo assist with customs clearance?
A: Customs clearance can often be a complex part of international shipping, but Aviel Cargo simplifies this process. Our team of experts ensures all necessary paperwork, including customs declarations, import/export licenses, and special permits, are accurately completed and compliant with international trade laws. We stay updated on customs regulations to avoid any delays or penalties, providing a seamless clearance process for your shipments.
Flexibility in Shipment Modifications
Q: Is it possible to modify my shipment details after dispatch?
A: Aviel Cargo understands that plans can change, and we offer the flexibility to modify shipment details post-dispatch. Whether it’s a change in the destination address or an update in shipment contents, our team works diligently to accommodate these changes, adhering to the latest status of your shipment and the regulations of the destination country. Please note, modifications may incur additional charges depending on the nature of the change.
Resolving Damaged or Lost Shipments
Q: What should I do if my shipment is damaged or lost?
A: In the unfortunate event of a damaged or lost shipment, Aviel Cargo’s responsive claims process ensures quick resolution. Our Customer Portal provides an easy way to report such incidents. We request detailed information and photographs of the damaged goods, which our claims department uses to conduct a thorough investigation. We strive to resolve claims promptly and fairly, minimizing inconvenience to our customers.
Estimation of Delivery Times
Q: How does Aviel Cargo estimate delivery times?
A: Determining delivery times for shipments involves several factors, including the mode of transport, the distance between origin and destination, customs processing times, and current transit conditions. Aviel Cargo provides estimated delivery dates at the time of booking and maintains communication regarding any updates or changes due to unforeseen circumstances. Our goal is to ensure timely deliveries while keeping our customers well-informed throughout the transit process.
Diverse Payment Options and Terms
Q: What payment options are available?
A: Aviel Cargo offers a range of payment methods to accommodate our customers’ preferences. These include major credit and debit cards, bank transfers, and secure online payment platforms. We understand that each business has unique financial needs, and we’re open to discussing custom payment terms, including credit facilities, to align with your company’s cash flow and budgeting requirements.
Secure Document Management in Customer Portal
Q: How secure is the document management within the Customer Portal?
A: Our Customer Portal is not only user-friendly but also highly secure, ensuring the confidentiality and integrity of your shipping documents. The portal allows for efficient management of documents, where you can upload, download, and view important documents like bills of lading, invoices, and customs forms. This centralized document management system streamlines the shipping process and reduces the risk of lost or misplaced paperwork.
AI-Powered 24/7 Chatbot Support
Q: Is there support available at all times for my questions?
A: Our 24/7 chatbot service provides instant assistance for various queries. This AI-powered tool can help with tracking shipments, answering frequently asked questions, and guiding users through the Customer Portal. For issues that require human intervention, the chatbot seamlessly escalates the query to our customer support team, ensuring that your concerns are addressed promptly and effectively.
Handling of Special and Oversized Cargo
Q: Can Aviel Cargo handle shipments that are oversized or require special attention?
A: Shipping oversized or special cargo requires meticulous planning and expertise. Aviel Cargo specializes in such shipments, offering bespoke solutions that include detailed route planning, acquiring necessary permits, and using specialized equipment. Whether it’s heavy machinery, large vehicles, or other non-standard cargo, our team ensures safe and efficient handling from origin to destination.
Commitment to Eco-Friendly Shipping Practices
Q: Does Aviel Cargo engage in eco-friendly shipping practices?
A: At Aviel Cargo, we are committed to sustainable and environmentally responsible shipping practices. We offer solutions that minimize environmental impact, such as optimized shipping routes to reduce fuel consumption, the use of eco-friendly packing materials, and collaboration with green logistics partners. We continuously seek ways to contribute to environmental sustainability while maintaining our high service standards.
Ensuring Security and Safety of Shipments
Q: How does Aviel Cargo ensure the safety and security of my shipments?
A: The security and safety of your cargo are paramount at Aviel Cargo. We employ stringent security measures including thorough vetting of transport partners, use of secure and monitored storage facilities, and comprehensive cargo insurance to protect against unforeseen events. Our rigorous safety protocols ensure your shipments are handled with the utmost care and security throughout their journey.
Temperature-Controlled Shipping Solutions
Q: What solutions does Aviel Cargo offer for temperature-sensitive shipments?
A: For shipments requiring specific temperature conditions, Aviel Cargo provides specialized temperature-controlled logistics solutions. This service is essential for perishable goods, pharmaceuticals, and other sensitive products. We ensure the integrity of these shipments through the use of advanced refrigerated containers, climate-controlled warehouses, and real-time temperature monitoring during transit.
User-Friendly Account Management
Q: How user-friendly is the account management within the Customer Portal?
A: Our Customer Portal ensures effortless management of your logistical needs. You can update your personal and business information, tailor your communication preferences, and modify notification settings with ease. This streamlined experience is designed to provide you with control over your logistics activities, all in a secure and personalized environment.
Logistics and Supply Chain Consultancy
Q: Does Aviel Cargo offer consulting services for logistics and supply chain management?
A: Absolutely. Aviel Cargo provides expert consultancy services to optimize your supply chain. Our seasoned consultants offer personalized strategies to reduce costs, enhance efficiency, and implement new logistics solutions, leveraging our extensive industry knowledge to power your business success.
Safe Transportation of Hazardous Materials
Q: Can Aviel Cargo safely transport hazardous materials?
A: Transporting hazardous materials is a specialized service we excel in. Aviel Cargo adheres to stringent safety regulations, providing guidance on documentation, packaging, and labeling to ensure that your hazardous cargo is transported safely and compliantly, meeting all international safety standards.
Comprehensive Trade Compliance Services
Q: What trade compliance services does Aviel Cargo offer?
A: Our comprehensive trade compliance services ensure your shipments meet all international trade regulations. From regulatory advice and tariff classification to conducting detailed compliance audits, Aviel Cargo stands as your ally in navigating the complexities of global trade.
Advanced Inventory Management Solutions
Q: How can Aviel Cargo assist with inventory management?
A: With our advanced inventory management solutions, we provide real-time stock monitoring, order management, and optimized warehousing. Our just-in-time delivery services are designed to maintain efficient inventory levels, reducing cost and enhancing your supply chain management.
Quality Assurance in Service Delivery
Q: What quality assurance measures does Aviel Cargo have in place?
A: At Aviel Cargo, quality assurance underpins every service we provide. We follow rigorous protocols, provide regular staff training, and embrace best practices to ensure we deliver only the highest standard of service. Our commitment to excellence is unwavering, as we continuously seek ways to improve and deliver superior logistics solutions.
Onboarding and Support for New Customers
Q: How does Aviel Cargo support new customers?
A: New customers receive our full attention and support. From detailed onboarding guides to dedicated account managers and 24/7 customer service, we ensure you have all the resources necessary for a seamless transition to our services.
Managing Peak Season Shipping Demands
Q: How does Aviel Cargo handle the increased demand during peak seasons?
A: During peak seasons, we implement strategic measures to manage the heightened demand. Utilizing our extensive network, allocating resources efficiently, and maintaining transparent communication with our customers, we ensure reliable and efficient service, no matter the season.
Tailored Insurance Coverage for Shipments
Q: What insurance options does Aviel Cargo provide?
A: Aviel Cargo offers a range of tailored insurance plans to protect your shipments against loss, damage, or delays. Working with reputable insurance providers, we ensure comprehensive coverage that affords peace of mind.
Procedures for Modifying or Cancelling Booked Shipments
Q: Can I modify or cancel a booked shipment with Aviel Cargo?
A: Yes, our customer support team is ready to assist you with modifications or cancellations. We’ll guide you through the process, providing clear information on policies and any associated charges.
International Relocation Services
Q: Does Aviel Cargo offer services for international relocation?
A: Yes, Aviel Cargo offers full-service international relocation solutions. From packing to customs clearance and final unpacking, we handle every detail to ensure a stress-free move.
Emergency Response and Expedited Shipping Options
Q: How does Aviel Cargo address emergency shipping needs?
A: For urgent shipping requirements, we offer expedited options and an emergency response service to ensure your shipment arrives as quickly as possible.
Global Network and Local Expertise
Q: What global capabilities does Aviel Cargo have?
A: Our global network, combined with local expertise, ensures comprehensive coverage and optimal routing for your international shipping needs.
Technological Innovation in Freight Forwarding
Q: How does Aviel Cargo integrate technology into its services?
A: Aviel Cargo stays at the forefront of technological innovation, leveraging advanced systems to enhance tracking, document management, and communication.
Handling Special Events and Project Cargo
aQ: Can Aviel Cargo manage logistics for special events and project cargo?
A: We specialize in logistics for special events and project cargo, ensuring meticulous management of all transportation, setup, and handling details. Our team is adept at customizing logistics plans for trade shows, sports events, and industrial projects, ensuring success and efficiency.
Compliance with Environmental Regulations
Q: How does Aviel Cargo ensure compliance with environmental regulations?
A: Aviel Cargo is committed to environmental stewardship. We adhere to environmental regulations and strive to minimize our carbon footprint through eco-friendly practices, including using optimized shipping routes and sustainable packing materials.
Packaging and Crating Services
Q: What packaging and crating services are available at Aviel Cargo?
A: We offer comprehensive packaging and crating services designed to protect your goods during transit. Our custom solutions cater to fragile items, heavy machinery, or any unique shipping needs.
Detailed Reporting and Analytics
Q: Can Aviel Cargo provide insights into my shipping activities?
A: Yes, our detailed reporting and analytics services offer valuable insights into shipping trends, costs, and performance, aiding you in making informed business decisions and optimizing your logistics strategies.
Continuous Improvement and Customer Feedback
Q: How does Aviel Cargo utilize customer feedback?
A: Customer feedback is vital to our continuous improvement process. We encourage and actively use customer insights to refine our services and ensure we exceed expectations.
Insurance Claims Processing and Assistance
Q: What assistance does Aviel Cargo offer in case of insurance claims?
A: In the event of a claim, Aviel Cargo provides comprehensive support, guiding you through the claim filing process and working with insurance providers to ensure a smooth resolution.
Personalized Logistics Solutions
Q: How personalized are the logistics solutions from Aviel Cargo?
A: We pride ourselves on offering personalized logistics solutions. Our team collaborates with you to understand your specific challenges and objectives, creating logistics strategies that align with your business goals.
Training and Development for Staff
Q: What kind of training does Aviel Cargo provide its staff?
A: Aviel Cargo invests heavily in staff training and development, ensuring our team is equipped with the latest industry knowledge and expertise to provide exceptional service.